Service

Between 8am to 5pm Mountain Time, call 208-333-8900 for service and support on your Aloha System.
  • For after hours support call 208-376-1818, leave a message in the emergency voice mail and a technician will return your call.
  • We offer 24-7 phone, and on-site service in the Idaho, Wyoming and Oregon area.
  • Boise POS Solutions has many Trade-out Solutions for end of life touch screens, Printers, and Hardware.
  • We also offer rentals for certain types of terminals while yours is being repaired.


RATE SCHEDULE

 

PHONE SUPPORT

Phone/Remote “Dial In” support is billed in for 20-minute intervals.

 MINIMUM 20 MINUTES

 

Monday – Friday                    7am – 6pm      $100.00         Per 20 min (Free On Contract)

                                                $50.00 each additional 20 minutes (Free On Contract)

Monday – Friday                    6pm – 7am       $150.00        Per 20 min (Priority Level 1-Free On Contract)

                                                $100.00 Each additional 20 minutes (Priority Level 1-Free On Contract)

Saturday, Sunday, Holiday    All Day           $150.00         Per 20 min (Priority Level 1-Free On Contract)

                                                $100.00 Each additional 20 minutes (Priority Level 1-Free On Contract)

                   

ON-SITE SUPPORT

Except as noted, on site support is billed with a one-hour minimum, plus travel.

                        $175.00           Monday – Friday       8am – 5pm     

                        $175.00           Monday – Friday       5pm – 8am (2 Hour Minimum)

     $175.00           Saturday, Sunday, and Holidays (2 Hour Minimum)

 

TRAVEL

 $1.00 per Mile