How Do We Access Your System for Service?

Radiant Systems uses its exclusive new Command Center framework for service deployment.With so much emphasis on software and hardware compliance with PCI regulations, a major point of vulnerability that often goes overlooked is the point of access for service technicians. Command Center removes those vulnerabilities while taking a proactive stance toward network security. Here’s how: •    Multi-Factor Authentication – NO technician can access your site remotely without an RSA SecurID device that generates a new ID number every 60 seconds. There are no passwords that can be remembered, and the device can be deactivated by satellite in the case of
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“Put It On These Three Cards..”

Server:  Thank you sir, here’s your check.Customer: Can you please divide this check into three equal parts? The customers didn’t say they wanted separate checks; the customers said that they wanted to divide this check into three equal parts.  And since you have Aloha, you can do it easily.  No math skills required!  The “Equal Pay” button is located on the settlement screen.  If you don’t have this button on your screen send us an e-mail, and we will provide you with instructions.  Once you have touched “Equal Pay” a 10-key pad appears asking you for the number of “equal
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Are you using Events to time your day?

You time your sprinklers, you time your eggs, and you even time your lights turning on and off when you are on vacation.  So why not take advantage of Aloha Events and time your restaurant?  Many of you know to use events to turn on and off things like Happy Hour, and Specials, but consider the myriad of other uses for scheduled events.  A very common way events are used is to tailor the menu that each person sees to their job code and time of day.  That way a server sees breakfast in the morning and dinner in the
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How Wrong Assumptions Hurt Your Restaurant

Most of your employees are clueless about what it costs to operate your restaurant. In fact, most of them will "assume" you’re making a killing unless you’ve made an effort to enlighten them about basic restaurant economics. When I work with operators, I always try and bring this point to light by asking three or four employees, one at a time, how much money they think the restaurant is making. I take a dollar bill out of my pocket and ask, "Out of every dollar in sales that comes in this place, how much do you think the owner gets
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Can I run a tab?

The bar is crowded.  The people are three deep screaming for drinks.  The music is rockin’.  You can’t hear yourself think.  The fat old bald guy who just got six drinks for himself and his friends says, “Start a tab for me”.  You’re having a tough time just making drinks and ringing up the sales.  Now this “meathead” wants you to start a tab and worry about keeping track of him while he parties.  You feel like choking him till hair pops up on his head.  Stop.  Control yourself.  You have Aloha, and you can handle it.  How about this
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What? We’re out of ………

How many times has a server had to go back to the customer, and with a disappointed look on their face tell them that they are out of the item the customer so carefully chose?  Let’s review your customers dining experience:  After a warm greeting by your hostess, and an eloquent presentation of the day’s specials from your server, your customer settles in with your menu and thoroughly evaluates your offerings.  The decision making process is influenced by their mood, the description of each menu item, seeing what others around them are eating, and the recommendations from your server.  After
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Did you charge for that drink?

How many drinks do you think are missed by your servers?  Industry wide drinks are the item that most often never get on a check.  With your Aloha system you have a tool that can help you collect for every drink you serve.  With a few clicks of the mouse, Aloha can force a server to enter at least the same number of drinks as are in the party.  If a server tries to close a check without the correct number of drinks, Aloha will remind them to record the drinks.  It is easy to build a zero priced “NO
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Banquets Anyone?

Tis the season to be thinking about booking all the banquets and caterings your kitchen staff can handle… Aloha recently released a new optional feature called Take-Out & Delivery.  This application allows you to take orders for later today, tomorrow, next week, or next year and track them on your Aloha system.  You are also able to take a deposit on the order and track the scheduling and payment.  Keeping that in mind, what’s different with Take-Out & Delivery and banquets?  The answer is nothing. By using just the Take-Out portion we are able to book a banquet for a
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5 Keys to Great Gift Card Sales

Gift Cards totaled over 88 Billion in 2008, are you getting your fair share?   Sell Gift Cards in November & December to drive sales in January and February.  61% of gift cards are redeemed within 30 days of receipt.   5 Keys to Great Gift Card Sales    Create in-store consumer point of purchase displays to let consumers know you sell gift cards.  70% of all gift card buying decisions are made while at the register…they are an impulse buy.  Use signs, point of purchase displays, table tents and window decals, and where possible – post outside so that passing customers see
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Who’s Watching Aloha?

Published by Boise POS Solutions for Our Aloha Users     Your Aloha system has the ability to warn you when transactions are occurring on your system that should be examined in detail; all you have to do is look.  You mean you haven’t been looking because you are too busy running your restaurant?  Twenty four hours per day are never enough!  It is all too easy to become complacent when our systems just continue to run, and as time passes operators move on to other issues, assuming Aloha is ok.  What if Aloha provided a tool, an artificial intelligence,
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